{"id":38927,"date":"2026-03-02T14:58:41","date_gmt":"2026-03-02T13:58:41","guid":{"rendered":"https:\/\/jooll.dk\/en\/?page_id=38927"},"modified":"2026-07-29T14:23:27","modified_gmt":"2026-07-29T13:23:27","slug":"jooll-terms-conditions","status":"publish","type":"page","link":"https:\/\/jooll.dk\/en\/jooll-terms-conditions\/","title":{"rendered":"JOOLL &#8211; terms &#038; conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"38927\" class=\"elementor elementor-38927\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05f8781 e-flex e-con-boxed e-con e-parent\" data-id=\"05f8781\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f411df7 e-con-full e-flex e-con e-child\" data-id=\"f411df7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a52a60 elementor-widget elementor-widget-heading\" data-id=\"1a52a60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">JOOLL Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6ab147 elementor-widget elementor-widget-text-editor\" data-id=\"e6ab147\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">General terms in addition to the leasing agreement of JOOLL bikes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14e650a e-con-full e-flex e-con e-child\" data-id=\"14e650a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-172e091 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"172e091\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a64ae83 elementor-widget elementor-widget-heading\" data-id=\"a64ae83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The agreement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42c97cd elementor-widget elementor-widget-text-editor\" data-id=\"42c97cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"p1\">In the event of documented resignation or termination of the employee listed as the user of the respective JOOLL bike at the time of ordering, the JOOLL bike can be terminated by a one-time payment equivalent to 6 months of leasing* calculated from the time of return.<\/li><li><p class=\"p1\">Upon termination or expiration of the agreement, the bike must be returned to a location specified by JOOLL unless otherwise agreed upon, such as a buyout or exchange for a new JOOLL bike.<\/p><\/li><li><p class=\"p1\">All agreements with JOOLL have a duration of 36 months.<\/p><\/li><li><p class=\"p1\">JOOLL is not the manufacturer of bikes and, therefore, does not have manufacturer responsibility for defects and deficiencies caused by a manufacturer. It is also not JOOLL&#8217;s responsibility in the event that a manufacturer of a particular bike cannot provide spare parts or warranty beyond the agreed upon terms.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87b437b e-con-full e-flex e-con e-child\" data-id=\"87b437b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1314091 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1314091\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e887ab elementor-widget elementor-widget-heading\" data-id=\"2e887ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16c9aff elementor-widget elementor-widget-text-editor\" data-id=\"16c9aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p class=\"p1\">Current service coverage and conditions: <a href=\"https:\/\/jooll.dk\/en\/service-and-insurance\/\">Service and Insurance<\/a><\/p><\/li><li><p class=\"p1\">For inquiries regarding service, please refer to our <a href=\"https:\/\/support.jooll.bike\">support form<\/a>\u00a0for timely assistance. Please provide the bike model, company, and frame number when contacting.<\/p><\/li><li><p class=\"p1\">Questions regarding other matters regarding the JOOLL bike should be directed to <span class=\"s2\">JOOLL@JOOLL.dk<\/span><\/p><\/li><li><p class=\"p1\">The first service will take place after approximately 6 months, time and place will be agreed between JOOLL and the user.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff3d7fe e-con-full e-flex e-con e-child\" data-id=\"ff3d7fe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79e326d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"79e326d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d17928 elementor-widget elementor-widget-heading\" data-id=\"3d17928\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">JOOLL's All-risk Insurance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d299b3 elementor-widget elementor-widget-text-editor\" data-id=\"1d299b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p class=\"p1\"><span class=\"s1\">Current conditions: <a href=\"https:\/\/jooll.dk\/en\/service-and-insurance\/\">Service and Insurance<\/a><\/span><\/p><\/li><li><p class=\"p1\">If the same user of the bike has a bike stolen more than 2 times own risk will increase to 50% of the bike value<\/p><\/li><li><p class=\"p1\">For questions regarding insurance on JOOLL bikes, refer to the link above or JOOLL@JOOLL.dk<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3fbdad e-con-full e-flex e-con e-child\" data-id=\"c3fbdad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49fb1e7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"49fb1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4533fb8 elementor-widget elementor-widget-heading\" data-id=\"4533fb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Buyout<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad2c2be elementor-widget elementor-widget-text-editor\" data-id=\"ad2c2be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p class=\"p1\">At the end of the JOOLL period, you have the possibility to receive a buyout offer for the individual JOOLL bike. This amount is a one-time payment equivalent to 2-6 months of leasing cost.<\/p><\/li><li><p class=\"p1\">Offers for buyout must be accepted and paid no later than 2 months before the expiration of the original agreement on the respective JOOLL bike. Acceptance and payment later than 2 months before expiration will forfeit the option to buy out the bike.<\/p><\/li><li><p class=\"p1\">After any potential buyout is completed, all services, insurance, and warranties are forfeited.<\/p><\/li><li><p class=\"p1\">Certain models are not eligible for buyout upon expiration.<\/p><\/li><li><p class=\"p1\">It is not possible to buy out bikes upon expiration under the category &#8220;JOOLL \u2013 Business Cargo.&#8221;<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-697a640 e-con-full e-flex e-con e-child\" data-id=\"697a640\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c27404 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6c27404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65ca9f4 elementor-widget elementor-widget-heading\" data-id=\"65ca9f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Document Management, Anti-Money Laundering, and Credit Processing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3322377 elementor-widget elementor-widget-text-editor\" data-id=\"3322377\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p class=\"p1\">All documents related to the customer are treated confidentially between JOOLL and the financing partner.<\/p><\/li><li><p class=\"p1\">For initial orders, a brief credit process is initiated by JOOLL or by a partner responsible for the credit process, document management, and collection of identification and other information required by current anti-money laundering laws.<\/p><\/li><li><p class=\"p1\">The customer may be contacted directly by JOOLL&#8217;s financing partner during this process.<\/p><\/li><li><p class=\"p1\">All agreements are subject to a positive credit assessment of the customer.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81ec993 e-con-full e-flex e-con e-child\" data-id=\"81ec993\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6565380 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6565380\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1c9eb7 elementor-widget elementor-widget-heading\" data-id=\"a1c9eb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb9566 elementor-widget elementor-widget-text-editor\" data-id=\"0eb9566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By accepting these Terms and Conditions, you acknowledge that you have read and understood JOOLL\u2019s Privacy Policy, which is incorporated herein by reference and can be accessed here: <a href=\"https:\/\/jooll.dk\/en\/jooll-privacy-policy\/\">Privacy Policy<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7728c6a e-con-full e-flex e-con e-child\" data-id=\"7728c6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd6d4ef elementor-widget elementor-widget-text-editor\" data-id=\"dd6d4ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">*Disclaimer regarding the size of engagement and number of employees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>JOOLL Terms and Conditions General terms in addition to the leasing agreement of JOOLL bikes. The agreement In the event of documented resignation or termination of the employee listed as the user of the respective JOOLL bike at the time of ordering, the JOOLL bike can be terminated by a one-time payment equivalent to 6 [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":0,"parent":0,"menu_order":191,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-38927","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>JOOLL - terms &amp; conditions - Jooll<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jooll.dk\/en\/jooll-terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JOOLL - terms &amp; conditions - Jooll\" \/>\n<meta property=\"og:description\" content=\"JOOLL Terms and Conditions General terms in addition to the leasing agreement of JOOLL bikes. 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