{"id":650,"date":"2019-06-13T08:59:48","date_gmt":"2019-06-13T08:59:48","guid":{"rendered":"https:\/\/jooll.dk\/en\/?page_id=650"},"modified":"2026-08-10T12:30:15","modified_gmt":"2026-08-10T11:30:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/jooll.dk\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Fortunately, at JOOLL our users are very engaged, so we get a lot of questions every day. So, in the spirit of JOOLL making things easy and simple, we’ve gathered some of the most common questions that might help you on your way. If you still need answers, click here RIDE@JOOLL.bike<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How do you get started and does the whole workplace need to be involved? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Find the JOOLL you want to order on the page and press order. Then fill in the information, any add-ons and who has approved at the workplace. Afterwards you will both receive a confirmation by e-mail<\/p>

You can easily start with 1 or a few JOOLLs before the rest of the workplace starts up – many people do. So it doesn’t have to be everyone who starts up straight away<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is insurance and service always included? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, at JOOLL we’re all about simplicity, so of course that’s included.<\/p>

Many even choose to upgrade to our ServicePLUS package – read more here.<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What happens when my JOOLL period is over? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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When the period is about to end, you can either exchange for a new stylish JOOLL, get a buy out option or quit your JOOLL and return it. Or a combination\ud83d\ude42 Service and insurance do not apply when buying out the bike. \u00a0Most people get a brand new JOOLL including service and theft insurance. Simple and easy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What if my JOOLL is stolen or damaged in an accident? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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First you make a report to the police, then you call JOOLL and we take care of the case. With our comprehensive insurance you get the bike replaced.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What does the service plan and the ServicePLUS plan include? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Read more about our Service and ServicePLUS plan\u00a0here<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What do I do if my JOOLL breaks down? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Contact JOOLL at support.jooll.bike<\/a>\u00a0We’ll help you get your JOOLL repaired and deal with any warranty issues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can the company get a tax deduction for the cost of a JOOLL? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Write to ride@JOOLL.bike<\/a><\/strong> for more info<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Does my JOOLL have GPS tracking? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, your JOOLL does not come with gps by default. Som models have built-in GPS’s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I have to pay taxes on my JOOLL? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, if you have been provided with a JOOLL by your employer, you must pay tax on it according to your personal tax rate. On the other hand, you can use it as much as you like!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can my partner or spouse use my JOOLL? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, as long as you are living together, you are free to use the other person’s JOOLL.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why is JOOLL smarter than cash purchase? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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As an employee, it is smarter with a JOOLL, as you do not have to buy an expensive bike with hard-earned tax dollars in cash. In addition, as an employee you can choose from a completely different quality shelf for a much cheaper and smarter economy model. At the same time, you get both a service agreement and theft insurance, so you can enjoy your new JOOLL every day without any worries.<\/p>

Why doesn’t the workplace just buy the bike cash? The problem with that is that you lack a tax base, and thus the employee has to be taxed on the full breakdown price of the bike, service and insurance value immediately on the next pay slip. That’s no fun.<\/p>

It is also not practical for the workplace to buy in cash, as you will have an asset to depreciate. With a JOOLL, it simply becomes an operating expense that is fully deductible in taxable income.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long does it take from ordering to receiving my bike? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You will be notified of the expected delivery immediately after your choice of JOOLL has been approved by your manager. A week before delivery you will receive an update on a more accurate delivery date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can both big and small companies get JOOLLs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, JOOLL is for all types and sizes of businesses. You can easily start with 1 or 2 to try it out, but be careful – it’s contagious \ud83d\ude42<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can you get child seats and bike trailer in your JOOLL package? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Of course you can! For example, you can get a Thule Yepp child seat to mount either on the saddle post or on the luggage rack for 29 DKK ex VAT per month. Trailers Thule start at DKK 180 ex VAT per month. Contact us for more information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I get an extra battery, charger or other extra parts after I receive my JOOLL? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, in some cases you can. Send an email to JOOLL and we’ll find a solution together. The best solution is to order all extras when you order your JOOLL to begin with.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I change bikes during the JOOLL period? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, after 12 months, you have the option to swap to a new JOOLL on a new agreement. Please get in touch via our contact form<\/a> if you are interested in hearing more or if you already have a JOOLL bike.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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JOOLL vs private purchase<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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See, why getting a JOOLL is always better and cheaper than buying a bike at the store.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\n\n\n \n \n JOOLL Advantages<\/title>\n <link rel=\"stylesheet\" href=\"https:\/\/fonts.googleapis.com\/icon?family=Material+Icons\" \/>\n <style>\n \/* Best practice: ensures padding doesn't affect width *\/\n * { box-sizing: border-box;}\n\n .comparison-widget {\n --cw-teal: #6ab4a7;\n --cw-dark: #1a1a1a;\n --cw-gray: #757575;\n --cw-border: #c6c6c6;\n margin: 20px auto;\n padding: 0px;\n color: var(--cw-dark);\n background-color: transparent;\n font-size: 16px;\n }\n\n .comparison-widget .cw-header { text-align: center; margin-bottom: 40px; }\n .comparison-widget .cw-header h2 { margin-bottom: 8px; color: var(--cw-dark); font-size: 24px; font-weight: 700; }\n .comparison-widget .cw-header p { color: #666; margin-bottom: 24px; font-size: 16px; }\n\n \/* Table Structure *\/\n .comparison-widget .cw-table { width: 100%; border-collapse: collapse; table-layout: fixed; background: transparent; }\n .comparison-widget th, .comparison-widget td { padding: 15px 15px; text-align: center; vertical-align: middle; }\n .comparison-widget tbody tr { \n border-bottom: 1px solid var(--cw-border);}\n .comparison-widget thead tr {\n border-bottom: none;}\n .comparison-widget .cw-feature-col { text-align: left; width: 40%; color: #444; font-weight: 700; }\n .comparison-widget .cw-feature-item { display: flex; align-items: center; gap: 10px; }\n .comparison-widget .cw-feature-item .material-icons { color: var(--cw-gray); font-size: 20px; }\n .comparison-widget tbody tr:last-child {\n border-bottom: none;}\n\n \/* Brand Column (JOOLL) *\/\n .comparison-widget .cw-col-brand { background: #6ab4a7 ; color: white; width: 30%; position: relative; z-index: 10; font-size: 1.1rem;}\n .comparison-widget th.cw-col-brand { border-radius: 12px 12px 0 0; font-size: 1.2rem; font-weight: 700; }\n .comparison-widget td.cw-col-brand.cw-last-row { border-radius: 0 0 12px 12px; border-bottom: none !important; box-shadow: 0 10px 20px rgba(0, 0, 0, 0.1); }\n\n .comparison-widget .cw-col-other { width: 30%; color: #777; font-size: 0.95rem; }\n .comparison-widget th.cw-col-other { color: var(--cw-dark); font-weight: 700; font-size: 1rem;}\n .comparison-widget .cw-error-icon { color: #780a0a; font-size: 30px; vertical-align: middle; }\n .comparison-widget .cw-check-icon { color: #ffffff; font-size: 30px; vertical-align: middle; }\n\n @media (max-width: 768px) {\n .comparison-widget .cw-feature-col { width: 50%; }\n .comparison-widget .cw-feature-item span { font-size: 13px; }\n .comparison-widget .cw-table { font-size: 14px; }\n .comparison-widget th, .comparison-widget td { padding: 5px 10px; }\n .comparison-widget .cw-feature-item .material-icons { display: none; }\n .comparison-widget .cw-col-other {font-size: 10px; }\n }\n <\/style>\n<\/head>\n\n<body>\n <div class=\"comparison-widget\">\n \n\n <table class=\"cw-table\">\n <thead>\n <tr>\n <th class=\"cw-feature-col\"><\/th>\n <th class=\"cw-col-brand\">JOOLL<\/th>\n <th class=\"cw-col-other\">Privat purchase<\/th>\n <\/tr>\n <\/thead>\n <tbody id=\"cw-table-body\">\n <\/tbody>\n <\/table>\n <\/div>\n\n <script>\n (function () {\n const comparisonData = [\n { icon: \"payments\", label: \"No down payment\", brand: \"check\", private: \"Large cash price paid privately\" },\n { icon: \"handyman\", label: \"Service included\", brand: \"check\", private: \"\u2014\" },\n { icon: \"shield\", label: \"Insurance against theft\", brand: \"check\", private: \"Limited\" },\n { icon: \"local_shipping\", label: \"Assembly and Delivery across DK included\", brand: \"check\", private: \"\u2014\" },\n { icon: \"account_balance_wallet\", label: \"Low monthly taxation\", brand: \"check\", private: \"Receive taxed salary, save up, buy your bike\" },\n { icon: \"free_cancellation\", label: \"Possibility to cancel\", brand: \"check\", private: \"\u2014\" },\n { icon: \"autorenew\", label: \"Swap, buy or quit your JOOLL after 36 months\", brand: \"check\", private: \"\u2014\"},\n { icon: \"savings\", label: \"Up to 80% in savings\", brand: \"check\", private: \"\u2014\"},\n { icon: \"account_balance\", label: \"Company tax savings\", brand: \"check\", private: \"\u2014\"},\n { icon: \"volunteer_activism\", label: \"Employer branding and ESG\", brand: \"check\", private: \"\u2014\", isLast: true },\n \n ];\n\n const tableBody = document.getElementById('cw-table-body');\n\n comparisonData.forEach(item => {\n const row = document.createElement('tr');\n \n const displayValue1 = (item.private === '\u2014')\n ? '<span class=\"material-icons cw-error-icon\">do_not_disturb_on<\/span>'\n : item.private;\n\n const displayValue2 = (item.brand === 'check')\n ? '<span class=\"material-icons cw-check-icon\">check_circle<\/span>'\n : item.brand;\n\n const rowClass = item.isLast ? 'cw-last-row' : '';\n\n row.innerHTML = `\n <td class=\"cw-feature-col\">\n <div class=\"cw-feature-item\">\n <span class=\"material-icons\">${item.icon}<\/span>\n <span>${item.label}<\/span>\n <\/div>\n <\/td>\n <td class=\"cw-col-brand ${rowClass}\">${displayValue2}<\/td>\n <td class=\"cw-col-other\">${displayValue1}<\/td>\n `;\n tableBody.appendChild(row);\n });\n })();\n <\/script>\n<\/body>\n\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4718fbe e-flex e-con-boxed e-con e-parent\" data-id=\"4718fbe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc4c16a elementor-widget elementor-widget-shortcode\" data-id=\"bc4c16a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"42224\" class=\"elementor elementor-42224\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3401c8d7 e-con-full e-flex e-con e-parent\" data-id=\"3401c8d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"b7f54df","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":"1","jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}]}\">\n\t\t<div class=\"elementor-element elementor-element-613fe986 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"613fe986\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"background_background":"classic","jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14f3aefc elementor-widget elementor-widget-image-carousel\" data-id=\"14f3aefc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{"slides_to_show":"1","navigation":"none","autoplay_speed":2000,"speed":1,"autoplay":"yes","pause_on_hover":"yes","pause_on_interaction":"yes","infinite":"yes","effect":"slide"}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel Contact\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/jooll.dk\/en\/wp-content\/uploads\/2019\/06\/Winther-Cargoo-3.png\" alt=\"Winther Cargoo 3\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/jooll.dk\/en\/wp-content\/uploads\/2019\/06\/QWIC-Urban-R1-1.png\" alt=\"QWIC Urban R1 1\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/jooll.dk\/en\/wp-content\/uploads\/2019\/06\/QWIC-Performance-MN380-1.png\" alt=\"QWIC Performance MN380 1\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/jooll.dk\/en\/wp-content\/uploads\/2019\/06\/winther-superb-1-2.png\" alt=\"Winther Superb\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/jooll.dk\/en\/wp-content\/uploads\/2019\/06\/QWIC-Premium-MA8-2.png\" alt=\"Qwic Premium MA8\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/jooll.dk\/en\/wp-content\/uploads\/2021\/02\/Pony-1-1.png\" alt=\"Pony 1\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-450db0f1 e-con-full e-flex e-con e-child\" data-id=\"450db0f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5680359b elementor-widget elementor-widget-image\" data-id=\"5680359b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"62\" src=\"https:\/\/jooll.dk\/en\/wp-content\/uploads\/2026\/03\/jooll-logo-green-300x62.png\" class=\"attachment-medium size-medium wp-image-39343\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12543d93 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"12543d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-equals\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ec814a2 elementor-widget elementor-widget-heading\" data-id=\"1ec814a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your Company Bike<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16fcc42e e-con-full e-flex e-con e-child\" data-id=\"16fcc42e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"background_background":"classic","jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0aa3ac elementor-widget elementor-widget-heading\" data-id=\"2b0aa3ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let\u2019s Get in Touch!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea6b48e elementor-widget elementor-widget-text-editor\" data-id=\"5ea6b48e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Have a question about JOOLL, need help finding your dream bike, or just want to say hello? We\u2019re always happy to chat! Drop us a message below, and the right person from our team will get back to you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2722a201 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"2722a201\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #808080;\"><b data-path-to-node=\"8,2,0,0\" data-index-in-node=\"0\">Curious in the meantime?<\/b><\/span> Check out our <a href=\"https:\/\/jooll.dk\/en\/how-it-works\/\"><b data-path-to-node=\"8,2,0,0\" data-index-in-node=\"39\">How It Works<\/b><\/a> page to learn more about the concept right now.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-111a8962 elementor-widget elementor-widget-shortcode\" data-id=\"111a8962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"36189\" class=\"elementor elementor-36189\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-9a4cb7a e-flex e-con-boxed e-con e-parent\" data-id=\"9a4cb7a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-334e084 e-con-full e-flex e-con e-child\" data-id=\"334e084\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49822fa css_general-form elementor-widget elementor-widget-wpforms\" data-id=\"49822fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-41383\"><form id=\"wpforms-form-41383\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"41383\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/650\" data-token=\"cfa9eff2b6ea131a36cb67fdf5b0b5bd\" data-token-time=\"1787229474\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-41383-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-type=\"name\" data-field-id=\"1\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-41383-field_1\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-41383-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" placeholder=\"Name\" required><\/div><div id=\"wpforms-41383-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"2\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-41383-field_2\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-41383-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Email\" spellcheck=\"false\" required><\/div><div id=\"wpforms-41383-field_3-container\" class=\"wpforms-field wpforms-field-phone\" data-field-type=\"phone\" data-field-id=\"3\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-41383-field_3\">Phone<\/label><input type=\"tel\" id=\"wpforms-41383-field_3\" class=\"wpforms-field-large\" data-rule-int-phone-field=\"true\" name=\"wpforms[fields][3]\" placeholder=\"Phone\" aria-label=\"Phone\" ><\/div>\t\t<div id=\"wpforms-41383-field_7-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"7\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-41383-field_7\" >Phone Company source<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-41383-field_7\" class=\"wpforms-field-medium\" name=\"wpforms[fields][7]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-41383-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"4\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-41383-field_4\">Company<\/label><input type=\"text\" id=\"wpforms-41383-field_4\" class=\"wpforms-field-large\" name=\"wpforms[fields][4]\" placeholder=\"Company (optional)\" ><\/div><div id=\"wpforms-41383-field_5-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-type=\"textarea\" data-field-id=\"5\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-41383-field_5\">Message<\/label><textarea id=\"wpforms-41383-field_5\" class=\"wpforms-field-medium\" name=\"wpforms[fields][5]\" placeholder=\"Message\" ><\/textarea><\/div><div id=\"wpforms-41383-field_6-container\" class=\"wpforms-field wpforms-field-hidden\" data-field-type=\"hidden\" data-field-id=\"6\"><input type=\"hidden\" id=\"wpforms-41383-field_6\" name=\"wpforms[fields][6]\" value=\"https:\/\/jooll.dk\/en\/wp-json\/wp\/v2\/pages\/650\"><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-41383-field_7-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-41383-field_7-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-41383-field_7-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"41383\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/jooll.dk\/en\/wp-json\/wp\/v2\/pages\/650\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-41383\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Contact JOOLL\" aria-live=\"assertive\" value=\"wpforms-submit\">Contact JOOLL<\/button><img decoding=\"async\" src=\"https:\/\/jooll.dk\/en\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div> <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfd7ee3 e-con-full e-flex e-con e-child\" data-id=\"bfd7ee3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d91dca0 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d91dca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-wrench\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d36d409 e-con-full e-flex e-con e-child\" data-id=\"d36d409\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d42451 elementor-widget elementor-widget-heading\" data-id=\"7d42451\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Already customer and looking for support?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02f0fd7 elementor-widget elementor-widget-text-editor\" data-id=\"02f0fd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please submit your request via our <strong><a href=\"http:\/\/support.jooll.bike\">Support Form<\/a> <\/strong>so we can route your inquiry to the right person immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da0a970 e-flex e-con-boxed e-con e-parent\" data-id=\"da0a970\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"jet_parallax_layout_list":[{"jet_parallax_layout_image":{"url":"","id":"","size":""},"_id":"5b7d413","jet_parallax_layout_image_tablet":{"url":"","id":"","size":""},"jet_parallax_layout_image_mobile":{"url":"","id":"","size":""},"jet_parallax_layout_speed":{"unit":"%","size":50,"sizes":[]},"jet_parallax_layout_type":"scroll","jet_parallax_layout_direction":"1","jet_parallax_layout_fx_direction":null,"jet_parallax_layout_z_index":"","jet_parallax_layout_bg_x":50,"jet_parallax_layout_bg_x_tablet":"","jet_parallax_layout_bg_x_mobile":"","jet_parallax_layout_bg_y":50,"jet_parallax_layout_bg_y_tablet":"","jet_parallax_layout_bg_y_mobile":"","jet_parallax_layout_bg_size":"auto","jet_parallax_layout_bg_size_tablet":"","jet_parallax_layout_bg_size_mobile":"","jet_parallax_layout_animation_prop":"transform","jet_parallax_layout_on":["desktop","tablet"]}],"background_background":"classic"}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c02c443 e-con-full e-flex e-con e-child\" data-id=\"c02c443\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"background_background":"classic","jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54966f2 elementor-widget elementor-widget-heading\" data-id=\"54966f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">JOOLL = Your Company Bike<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec49f5b e-con-full e-flex e-con e-child\" data-id=\"ec49f5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0e3898 elementor-widget elementor-widget-heading\" data-id=\"b0e3898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Follow us on SoMe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-412ab90 elementor-shape-rounded elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons\" data-id=\"412ab90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook-f elementor-animation-grow elementor-repeater-item-06e50e6\" href=\"https:\/\/www.facebook.com\/JOOLLdk\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook-f<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook-f\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-animation-grow elementor-repeater-item-76e4ca8\" href=\"https:\/\/www.instagram.com\/jooll_bike\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-instagram\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin-in elementor-animation-grow elementor-repeater-item-d861951\" href=\"https:\/\/www.linkedin.com\/company\/jooll\/about\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin-in<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin-in\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Fortunately, at JOOLL our users are very engaged, so we get a lot of questions every day. So, in the spirit of JOOLL making things easy and simple, we’ve gathered some of the most common questions that might help you on your way. If you still need answers, click here RIDE@JOOLL.bike How do you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":101,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-650","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Jooll<\/title>\n<meta name=\"description\" content=\"Her p\u00e5 siden kan du finde vores mest stillede sp\u00f8rgsm\u00e5l eller FAQ. 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