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Service and Insurance

At JOOLL, we believe in making it easy to say yes to a great JOOLL bike. That’s why we’ve put together service and insurance packages that help you focus on all the other things in life that are more important. All we ask is that you do what you can to look after your JOOLL bike, but otherwise use it normally. Wear, scrapes and dents are part of having a JOOLL bike and we only look on it positively ☺

What does our service package include?
It should be a pleasure to own a JOOLL. That’s why we’ve done everything we can to make it easy and as administration-free as possible. Included in our service package is a fixed service check once a year, where we service on-site or pick up the bike and deliver it back after repair/inspection. In some cases where there is a mechanic near the user, we may refer. Service is after 6, 18 and 30 months. Here, our skilled mechanics check the JOOLL and make sure it is serviced. We tighten , clean , lubricate mechanical parts, pump the tires, correct and adjust the spoke and rims and check the wear parts. Just like a car, a JOOLL needs to be serviced and checked. All this is included.
Should there be any wearing parts that need to be replaced, we also offer this on the spot. You can also opt for our ServicePLUS package, so selected wearing parts and puncture repairs are included. JOOLL Race & MTB comes with a service package that includes the same as a standard JOOLL service plan. I.e. not dampers and other components that differ from the above standard service.

What does the servicePLUS package contain?
At JOOLL, we care about keeping you running, which is why many choose to add the ServicePLUS package for even greater coverage.
The ServicePLUS package therefore includes full coverage on selected wear parts that are not self-inflicted. This includes punctures, if the chain breaks, new brake pads, new hoses, new tyres, new pedals or new cables. With ServicePLUS, we repair at no extra cost for labour hours.
All we ask is that you’ve done what you could to keep your bike free from damage.
Your ServicePLUS package works from the moment you receive your JOOLL until your bike has to be returned to JOOLL.
Price for the ServicePLUS Package (per JOOLL bike) is 99 DKK ex VAT per month.
If you have not selected the ServicePLUS package from the start and you want to upgrade to the ServicePLUS package at a later date, there is a set-up fee of DKK 499 ex VAT per JOOLL bike. From there on it is 99 DKK per month ex VAT.
The ServicePLUS package cannot be added to JOOLL Race & MTB bikes.

The battery and motor come with different warranties of 1,2 or 3 years depending on the model and manufacturer which means that the battery and motor are not part of the wearing parts covered by the ServicePLUS package.

How does it work?
Fortunately, if you’re unlucky, it’s easy to get going again. Just write to Service@JOOLL.dk and we or our partner will make sure you get the help you need. In a few cases, repairing your bike means you can’t get it straight away, but we promise a close follow-up so you can get back on your JOOLL as soon as possible. Remember to write, model, frame number, location of the bike and phone number.

What about my insurance?

If you experience an accident or if your JOOLL bike is stolen, you can take comfort in the fact that JOOLL bikes come with 100% comprehensive coverage for accidents, theft, and vandalism. This means that if your JOOLL is stolen, you simply contact JOOLL, and we will provide a replacement bike as soon as we can process the case with the proper information, including the return of the keys and other items. The only requirement is that the bike has been securely locked with an insurance-approved lock.

If the bike is damaged due to an unavoidable accident involving a third party or due to vandalism, our insurance also covers these incidents. In this way, JOOLL will always do what we can to keep you riding. The insurance covers spare parts and components on the JOOLL bike but does not cover scratches, dents, or cosmetic damage.

The insurance includes a deductible as low as 2,000 DKK for all types of bikes:

  • 2,000 DKK for non-electric bikes, such as race, gravel, triathlon, and mountain bikes.
  • 3,000 DKK for ordinary electric bikes (Note: if the battery is not stolen and is returned to JOOLL, the deductible is reduced to 2,000 DKK).
  • For MATE bikes, the deductible is 5,000 DKK.
  • For cargo bikes and speed pedelecs, the deductible is 4,000 DKK (Note: if the battery is not stolen and is returned to JOOLL, the deductible is reduced to 2,000 DKK).
  • For third-party damage and vandalism, the deductible is 2,000 DKK.

If theft or significant damage occurs requiring insurance through JOOLL after month 12 of the leasing agreement, the option to buy the bike under the regular terms and conditions will no longer apply.

If your JOOLL is equipped with a tracker and it is not activated or charged, the insurance will not cover the bike. It is the user’s responsibility to immediately report to JOOLL if the tracker is not functioning. If the bike is stolen and the tracker is not working, the insurance will not cover the loss.

For insurance claims, the following items must be returned, in addition to a police report: all issued keys for the lock and, if applicable, the battery. If these items are not returned, the deductible will be 50% of the bike’s original price. Additionally, any other provided items, such as chargers and spare parts, must also be returned.

If a GPS tracker is installed and the battery level is below 20% at the time of the incident, the insurance will not cover the loss. It is the user’s responsibility to report any malfunctioning of the GPS tracker.

#ThxBoss

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Vi har gjort det super enkelt

Den øverste pris er den månedlige leasingpris inkl. forsikring og fuld service som betales af arbejdsgiver. Måske det bedste anvendelige personalegode man kan give, for slet ikke at tale om at det for arbejdsgiver er driftmæssigt fuldt fradragsberettiget som personaleudgifter.

Prisen nedenunder er det du som medarbejder betaler netto over skatten om måneden. Altså trækkes inden du får udbetalt din løn. Ja vi ved det godt – super smart, billigt og ikke mindst med kæmpe værdi.

I alle vores tal til beregning har vi regnet med en gennemsnitlig privat
skatteprocent på 40%.

Har du spørgsmål er du altid velkommen til, at kontakte os på JOOLL@JOOLL.DK